Returns & Refunds Policy

Updated at 2025-05-01





At DecoKings.com, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility
We accept returns within [7] days from the date of delivery, subject to the following conditions:

Items must be unused, in their original packaging, and in resalable condition.

Items that are custom-made, on sale, or marked as final sale are not eligible for return.

A valid proof of purchase or order number is required.

2. Non-Returnable Items
The following items are non-returnable:

Personalized or custom-made items

Gift cards or vouchers

Clearance or sale items

Items damaged due to misuse or improper handling

3. How to Request a Return
To initiate a return:

Email us with your order number, reason for return, and photos (if applicable).

Once approved, we will provide you with a return shipping address and instructions.

You are responsible for the return shipping costs, unless the return is due to our error (e.g., incorrect or damaged item).

4. Refunds
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7–14 business days.

Shipping fees (if any) are non-refundable.

If your return is rejected, we may send the item(s) back to you at your expense.

5. Damaged or Defective Items
If your item arrives damaged or defective:

Contact us within [48–72 hours] of delivery with a clear photo of the issue.

We will offer a replacement, exchange, or full refund at no additional cost.

6. Late or Missing Refunds
If you haven’t received a refund yet:

Check your bank or credit card account again.

Contact your bank or credit card company — it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at Send email.

7. Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, contact us at [Insert Email Address] with your order number and details.

8. Contact Us
For any questions about returns or refunds, please contact us:


Email: Send email or
Via this Link: Messenger